A multilevel analysis of the impact of group organisational citizenship behaviour on nurse–patient relationship: The mediating effect of work engagement and the moderating effect of emotional intelligence
Journal of Nursing Management2020Vol. 29(2), pp. 342–350
Citations Over TimeTop 14% of 2020 papers
Abstract
This study suggests that influencing factors at both group and individual levels should be considered while establishing nurse-patient relationships. A positive group climate and personal ability development significantly improve patient care quality.
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