Deep in benchmarking
2003pp. 33–37
Citations Over Time
Abstract
At the University of Missouri - Columbia's Information and Access Technology (IAT) Services, InfoTech Training compares the results of their IT training program with similar training programs. Benchmarking studies assess best practices from organizations throughout the world and measures actual training operations against those best practices. InfoTech Training's primary project goal was to measure program performance against industry standards and best practices. This paper explores the challenges of:
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