EFCOG Best Practice HPI for Knowledge Workers ISM-HPI-22-02
Abstract
This document is a collection of these best practices as determined by team members. This best practice attempts to: Realize opportunities to break the myth where people believe that HPI does not apply to them as they perform no physical work. Recommend options to create an environment that promotes intellectual collaboration and trust, enabling candor and vulnerability. Explain how errors manifest differently from the same human fallibility. Knowledge workers (KW) have errors that take different perspectives to find and mitigate the unique manifestation of these conditions. Help KW identify the critical steps (or risk important steps) in their processes. Reduce risk/consequence from KW errors (limit latent errors as well as finding latent conditions), building resiliency into KW tasks. Mitigation strategies may be different.
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