A Virtual Agent to Support Individuals Living With Physical and Mental Comorbidities: Co-Design and Acceptability Testing
Journal of Medical Internet Research2019Vol. 21(5), pp. e12996–e12996
Citations Over TimeTop 10% of 2019 papers
Katherine Easton, Stephen Potter, Rémi Bec, Matthew Russell Bennion, Heidi Christensen, Cheryl Grindell, Bahman Mirheidari, Scott Weich, Luc de Witte, Daniel Wolstenholme, Mark Hawley
Abstract
Patients did not explicitly separate mental and physical health needs, although the content they developed for the virtual agent had a clear psychological approach. Supported self-management delivered via an autonomous virtual agent was acceptable to the participants. A co-design process has allowed the research team to identify key design principles, content, and functionality to underpin an autonomous agent for delivering self-management support to older adults living with COPD and potentially other LTCs.
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