Assessing Mobile Phone Digital Literacy and Engagement in User-Centered Design in a Diverse, Safety-Net Population: Mixed Methods Study
JMIR mhealth and uhealth2019Vol. 7(8), pp. e14250–e14250
Citations Over TimeTop 1% of 2019 papers
Sarah Nouri, Patricia Avila-Garcia, Anupama Gunshekar Cemballi, Urmimala Sarkar, Adrián Aguilera, Courtney R. Lyles
Abstract
Despite widespread mobile phone use, digital literacy barriers are common among vulnerable populations. Engagement in the card sorting activity varied among participants and appeared to be lower among those with LHL, LEP, and LDL. Researchers employing traditional UCD methods should routinely measure these communication domains among their end-user samples. Future work is needed to replicate our findings in larger samples, but augmentation of card sorting with direct observation and audiovisual cues may be more productive in eliciting feedback for those with communication barriers.
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