The Personalization of Conversational Agents in Health Care: Systematic Review
Journal of Medical Internet Research2019Vol. 21(11), pp. e15360–e15360
Citations Over TimeTop 1% of 2019 papers
A. Baki Kocaballı, Shlomo Berkovsky, Juan C. Quiroz, Liliana Laranjo, Huong Ly Tong, Dana Rezazadegan, Agustina Briatore, Enrico Coiera
Abstract
Most of the studies in our review implemented the personalization features without theoretical or evidence-based support for them and did not leverage the recent developments in other domains of personalization. Future research could incorporate personalization as a distinct design factor with a more careful consideration of its impact on health outcomes and its implications on patient safety, privacy, and decision-making.
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