Responses of Conversational Agents to Health and Lifestyle Prompts: Investigation of Appropriateness and Presentation Structures
Journal of Medical Internet Research2019Vol. 22(2), pp. e15823–e15823
Citations Over TimeTop 10% of 2019 papers
A. Baki Kocaballı, Juan C. Quiroz, Dana Rezazadegan, Shlomo Berkovsky, Farah Magrabi, Enrico Coiera, Liliana Laranjo
Abstract
Our results suggest that the commonly available, general-purpose CAs on smartphones and smart speakers with unconstrained natural language interfaces are limited in their ability to advise on both the safety-critical health prompts and lifestyle prompts. Our study also identified some response structures the CAs employed to present their appropriate responses. Further investigation is needed to establish guidelines for designing suitable response structures for different prompt types.
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