Conversational Agents in Health Care: Scoping Review and Conceptual Analysis
Journal of Medical Internet Research2020Vol. 22(8), pp. e17158–e17158
Citations Over TimeTop 1% of 2020 papers
Lorainne Tudor Car, Dhakshenya Ardhithy Dhinagaran, Bhone Myint Kyaw, Tobias Kowatsch, Shafiq Joty, Yin Leng Theng, Rifat Atun
Abstract
The literature on conversational agents in health care is largely descriptive and aimed at treatment and monitoring and health service support. It mostly reports on text-based, artificial intelligence-driven, and smartphone app-delivered conversational agents. There is an urgent need for a robust evaluation of diverse health care conversational agents' formats, focusing on their acceptability, safety, and effectiveness.
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