Digital Divide in Perceived Benefits of Online Health Care and Social Welfare Services: National Cross-Sectional Survey Study
Journal of Medical Internet Research2020Vol. 22(7), pp. e17616–e17616
Citations Over TimeTop 1% of 2020 papers
Tarja Heponiemi, Vesa Jormanainen, Lars Leemann, Kristiina Manderbacka, Anna‐Mari Aalto, Hannele Hyppönen
Abstract
According to our results, providing health care services online has the potential to reinforce existing social and health inequalities. Our findings suggest that access to online services, skills to use them, and extent of use play crucial roles in perceiving them as beneficial. Moreover, there is a risk of digital exclusion among those who are socioeconomically disadvantaged, in poor health, or socially isolated. In times when health and social services are increasingly offered online, this digital divide may predispose people with high needs for services to exclusion from them.
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