Perceptions and Opinions of Patients About Mental Health Chatbots: Scoping Review
Journal of Medical Internet Research2020Vol. 23(1), pp. e17828–e17828
Citations Over TimeTop 1% of 2020 papers
Alaa Abd‐Alrazaq, Mohannad Alajlani, Nashva Ali, Kerstin Denecke, Bridgette M. Bewick, Mowafa Househ
Abstract
The results demonstrated overall positive perceptions and opinions of patients about chatbots for mental health. Important issues to be addressed in the future are the linguistic capabilities of the chatbots: they have to be able to deal adequately with unexpected user input, provide high-quality responses, and have to show high variability in responses. To be useful for clinical practice, we have to find ways to harmonize chatbot content with individual treatment recommendations, that is, a personalization of chatbot conversations is required.
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