Public Adoption of and Trust in the NHS COVID-19 Contact Tracing App in the United Kingdom: Quantitative Online Survey Study
Journal of Medical Internet Research2021Vol. 23(9), pp. e29085–e29085
Citations Over TimeTop 1% of 2021 papers
Liz Dowthwaite, Joel E. Fischer, Elvira Pérez Vallejos, Virginia Portillo, Elena Nichele, Murray Goulden, Derek McAuley
Abstract
While compliance on the part of the approximately 50% of participants who had the app was fairly high, there were issues surrounding trust and understanding that hindered adoption and, therefore, the effectiveness of digital contact tracing, particularly among BAME communities. This study highlights that more needs to be done to improve adoption among groups who are more vulnerable to the effects of the virus in order to enhance uptake and acceptance of contact tracing apps.