Design and Evaluation Challenges of Conversational Agents in Health Care and Well-being: Selective Review Study
Journal of Medical Internet Research2022Vol. 24(11), pp. e38525–e38525
Citations Over TimeTop 10% of 2022 papers
A. Baki Kocaballı, Emre Sezgın, Leigh Clark, John M. Carroll, Yungui Huang, Jina Huh, Junhan Kim, Rafał Kocielnik, Yi‐Chieh Lee, Lena Mamykina, Elliot G. Mitchell, Robert J. Moore, Prasanth Murali, Elizabeth D. Mynatt, Sun Young Park, Alessandro Pasta, Deborah Richards, Lucas M. Silva, Diva Smriti, Brendan Spillane, Zhan Zhang, Tamara Zubatiy
Abstract
CAs proved their worth during the pandemic as health screening tools, and are expected to stay to further support various health care domains, especially personal health care. Growth in investment in CAs also shows the value as a personal assistant. Our study shows that while some challenges are shared with other CA application areas, safety and privacy remain the major challenges in the health care and well-being domains. An increased level of collaboration across different institutions and entities may be a promising direction to address some of the major challenges that otherwise would be too complex to be addressed by the projects with their limited scope and budget.
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