Characterizing the Patterns of Electronic Health Record–Integrated Secure Messaging Use: Cross-Sectional Study
Journal of Medical Internet Research2023Vol. 25, pp. e48583–e48583
Citations Over TimeTop 10% of 2023 papers
Abstract
Secure messaging was widely used by a diverse range of health care professionals, with ongoing growth throughout the study and many users interacting with more than 20 messages per day. The short message response times and high messaging volume observed highlight the interruptive nature of secure messaging, raising questions about its potentially harmful effects on clinician workflow, cognition, and errors.
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