Rob Law
University of Macau(MO)Princess Margaret Cancer Centre(CA)City University of Macau(MO)
Publications by Year
Research Areas
Digital Marketing and Social Media, Diverse Aspects of Tourism Research, Technology Adoption and User Behaviour, Customer Service Quality and Loyalty, Sharing Economy and Platforms
Most-Cited Works
- → Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research(2008)3,617 cited
- → Social Media in Tourism and Hospitality: A Literature Review(2013)1,480 cited
- → The impact of online user reviews on hotel room sales(2008)1,246 cited
- → The influence of user-generated content on traveler behavior: An empirical investigation on the effects of e-word-of-mouth to hotel online bookings(2010)1,136 cited
- → “Do We Believe in TripAdvisor?” Examining Credibility Perceptions and Online Travelers’ Attitude toward Using User-Generated Content(2013)750 cited
- → The impact of e-word-of-mouth on the online popularity of restaurants: A comparison of consumer reviews and editor reviews(2010)746 cited