V. G. Popov
Moscow Technical University of Communication and Informatics(RU)
Publications by Year
Research Areas
Engineering Education and Technology, Advanced Queuing Theory Analysis, Simulation Techniques and Applications, Digital Mental Health Interventions, Consumer Retail Behavior Studies
Most-Cited Works
- → Using the Principles of Mobile Systems Modeling for LoRaWAN Characteristics Estimation(2022)13 cited
- → The Automation of Client Servicing in University and College Admission Office(2023)6 cited
- → THE DEVELOPING OF CHATBOT FOR UNIVERCITY AND COOLEGE ADMISSION(2022)3 cited
- → Construction and Analysis of a Model for Servicing Voice Requests and Files in Modern Contact Centers(2025)1 cited
- → The Impact of Omnichannel Architecture on Customer Service Characteristics in Modern Contact Centers(2024)1 cited
- → An overview of models for contact center resource planning(2024)1 cited
- → The Analysis of Contact Center Model with Two Service Stages and Chatbot Service Time Taken into Account(2025)