Robert McClelland
RMIT Vietnam(VN)
Publications by Year
Research Areas
Customer Service Quality and Loyalty, Online and Blended Learning, Consumer Retail Behavior Studies, Consumer Market Behavior and Pricing, Economics of Agriculture and Food Markets
Most-Cited Works
- → The development of a conceptual model of student satisfaction with their experience in higher education(2008)364 cited
- → Pressure groups and redistribution(1992)200 cited
- → Understanding student satisfaction and dissatisfaction: an interpretive study in the UK higher education context(2014)163 cited
- → Exploring customer experience during channel switching in omnichannel retailing context: A qualitative assessment(2021)99 cited
- → Prevalence and Associated Features of Epilepsy in Adults with Down's Syndrome(1994)87 cited
- → The psychobiology of minor head injury(1991)81 cited