Carol C. Bienstock
Radford University(US)
Publications by Year
Research Areas
Customer Service Quality and Loyalty, Technology Adoption and User Behaviour, Consumer Retail Behavior Studies, Service and Product Innovation, Quality and Supply Management
Most-Cited Works
- → Measuring Service Quality in E-Retailing(2006)1,028 cited
- → Measuring Physical Distribution Service Quality(1996)371 cited
- → Organizational citizenship behavior and service quality(2003)292 cited
- → Corporate sustainability: an integrative definition and framework to evaluate corporate practice and guide academic research(2014)283 cited
- → Linking Perceived Quality and Customer Satisfaction to Store Traffic and Revenue Growth*(2004)255 cited
- → An expanded model of logistics service quality: Incorporating logistics information technology(2007)157 cited
- → Designing a reverse logistics operation for short cycle time repair services(2004)135 cited
- Sales Forecasting Management(2005)
- → Consumer acceptance of online auctions: An extension and revision of the TAM(2008)108 cited