Tommy Sandbank
Publications by Year
Research Areas
Topic Modeling, Sentiment Analysis and Opinion Mining, Social Robot Interaction and HRI, Speech and dialogue systems, AI in Service Interactions
Most-Cited Works
- → Neural Response Generation for Customer Service based on Personality Traits(2017)46 cited
- → Detecting Persuasive Arguments based on Author-Reader Personality Traits and their Interaction(2019)13 cited
- → Component-based performance modeling of a storage area network(2005)6 cited
- → Exploring the Universe of Egregious Conversations in Chatbots(2018)6 cited
- → EHCTool(2017)5 cited
- → Detecting Egregious Conversations between Customers and Virtual Agents(2018)4 cited
- → Bot2Vec: Learning Representations of Chatbots(2019)1 cited
- → On the Expression of Agent Emotions in Customer Support Dialogs in Social Media(2018)