Ger Koole
Hewlett-Packard (Netherlands)(NL)Vrije Universiteit Amsterdam(NL)
Publications by Year
Research Areas
Advanced Queuing Theory Analysis, Advanced Wireless Network Optimization, Wireless Communication Networks Research, Healthcare Operations and Scheduling Optimization, Scheduling and Optimization Algorithms
Most-Cited Works
- → Telephone Call Centers: Tutorial, Review, and Research Prospects(2003)1,361 cited
- → The message delay in mobile ad hoc networks(2005)607 cited
- → Queueing Models of Call Centers: An Introduction(2002)315 cited
- → Optimal outpatient appointment scheduling(2007)297 cited
- → Marked point processes as limits of Markovian arrival streams(1993)237 cited
- → Dimensioning hospital wards using the Erlang loss model(2009)166 cited
- → Managing uncertainty in call centres using Poisson mixtures(2001)