Liliana L. Bove
The University of Melbourne(AU)
Publications by Year
Research Areas
Customer Service Quality and Loyalty, Consumer Behavior in Brand Consumption and Identification, Service and Product Innovation, Psychology of Social Influence, Digital Marketing and Social Media
Most-Cited Works
- → Service worker role in encouraging customer organizational citizenship behaviors(2008)504 cited
- → Linking Service-Dominant Logic and Strategic Business Practice(2011)339 cited
- → Donating Blood: A Meta-Analytic Review of Self-Reported Motivators and Deterrents(2011)316 cited
- → A customer‐service worker relationship model(2000)216 cited
- → Service-Dominant Orientation: Measurement and Impact on Performance Outcomes(2014)190 cited
- → A systematic review and meta-analysis of antecedents of blood donation behavior and intentions(2013)188 cited
- → Customer relationships with service personnel: do we measure closeness, quality or strength?(2001)162 cited
- → Employees' affective commitment to change(2008)155 cited
- → Customer loyalty to one service worker: Should it be discouraged?(2006)138 cited
- → Reciprocity as a key stabilizing norm of interpersonal marketing relationships: Scale development and validation(2008)124 cited