Sourabh Sharma
Publications by Year
Research Areas
Technology Adoption and User Behaviour, Customer Service Quality and Loyalty, Consumer Retail Behavior Studies, Online and Blended Learning, Chronic Kidney Disease and Diabetes
Most-Cited Works
- → Service quality, service convenience, price and fairness, customer loyalty, and the mediating role of customer satisfaction(2015)435 cited
- → Impact of Service Quality, Service Convenience and Perceived Price Fairness on Customer Satisfaction in Indian Retail Banking Sector(2014)39 cited
- → Analysing the Impact of Social Media on Students’ Academic Performance: A Comparative Study of Extraversion and Introversion Personality(2022)29 cited
- → Strategic Alignment of Information Technology in Public and Private Organizations in India: A Comparative Study(2020)23 cited
- → Customer perception of service quality and perceived price and fairness: a comparison between public and new private sector banks(2013)11 cited
- → Customer Perception of Service Convenience: A Comparison between Public and New Private Sector Banks(2013)10 cited
- → Can Upheaval of COVID-19 be Managed by Change in HR Practices? A Study on Indian Working Professionals(2022)5 cited
- → Clinical Characteristics and Outcomes of Neural Epidermal Growth Factor-like 1 Protein-Associated Membranous Nephropathy(2024)5 cited
- → Organizational Culture and Its Impact on Student Engagement: A Study Based on Private and Public Universities in Rajasthan(2020)5 cited
- AN ASSESSMENT OF CUSTOMERS' E-SERVICE QUALITY PERCEPTION THROUGH WEBQUAL SCALE: A STUDY ON ONLINE BANKING SERVICES(2015)