Yaou Hu
Thompson Rivers University(CA)
Publications by Year
Research Areas
Digital Marketing and Social Media, Consumer Behavior in Brand Consumption and Identification, Customer Service Quality and Loyalty, Diverse Aspects of Tourism Research, AI in Service Interactions
Most-Cited Works
- → Positive and negative eWOM motivations and hotel customers’ eWOM behavior: Does personality matter?(2018)184 cited
- → Role Stress and Turnover Intention of Front-Line Hotel Employees: The Roles of Burnout and Service Climate(2020)142 cited
- → How Sincere is an Apology? Recovery Satisfaction in A Robot Service Failure Context(2021)137 cited
- → The dark side of artificial intelligence in service: The “watching-eye” effect and privacy concerns(2023)97 cited
- → Impact of individual cultural values on hotel guests’ positive emotions and positive eWOM intention(2018)73 cited
- → An improvement or a gimmick? The importance of user perceived values, previous experience, and industry context in human–robot service interaction(2021)63 cited
- → Cultural involvement and attitudes toward tourism: Examining serial mediation effects of residents’ spiritual wellbeing and place attachment(2021)63 cited
- → Memorability of a previous travel experience and revisit intention: The three-way interaction of nostalgia, perceived disappointment risk and extent of change(2021)60 cited
- → How do residents respond to negative environmental impacts from tourism? The role of community participation in empowering residents' environmentally responsible behavior(2021)44 cited
- → Why do hotel interns stay in the hospitality and tourism industry? An interactionist perspective of organizational socialization(2021)43 cited