Jahyun Goo
Florida Atlantic University(US)
Publications by Year
Research Areas
Speech Recognition and Synthesis, Outsourcing and Supply Chain Management, Customer Service Quality and Loyalty, Speech and Audio Processing, Information and Cyber Security
Most-Cited Works
- → Smart tourism technologies in travel planning: The role of exploration and exploitation(2017)501 cited
- → User behaviour towards protective information technologies: the role of national cultural differences(2008)228 cited
- → Improving travel decision support satisfaction with smart tourism technologies: A framework of tourist elaboration likelihood and self-efficacy(2016)214 cited
- → Determinants of writing positive and negative electronic word-of-mouth: Empirical evidence for two types of expectation confirmation(2019)170 cited
- → An investigation of factors that influence the duration of IT outsourcing relationships(2006)162 cited
- → Facilitating relational governance through service level agreements in IT outsourcing: An application of the commitment–trust theory(2008)156 cited
- → Dissatisfaction, Disconfirmation, and Distrust: an Empirical Examination of Value Co-Destruction through Negative Electronic Word-of-Mouth (eWOM)(2018)138 cited
- → A Path to Successful IT Outsourcing: Interaction Between Service‐Level Agreements and Commitment(2008)96 cited
- → Smart Tourism Technologies’ Ambidexterity: Balancing Tourist’s Worries and Novelty Seeking for Travel Satisfaction(2022)89 cited
- → Structure of service level agreements (SLA) in IT outsourcing: The construct and its measurement(2008)88 cited