William J. Kettinger
Clemson University(US)
Publications by Year
Research Areas
Information Technology Governance and Strategy, Technology Adoption and User Behaviour, Big Data and Business Intelligence, Business Process Modeling and Analysis, ERP Systems Implementation and Impact
Most-Cited Works
- → Business Process Change: A Study of Methodologies, Techniques, and Tools*(1997)997 cited
- → Perceived Service Quality and User Satisfaction with the Information Services Function*(1994)748 cited
- → The Implementation of Business Process Reengineering(1995)605 cited
- → BUSINESS PROCESS REENGINEERING(1993)522 cited
- → Strategic Information Systems Revisited: A Study in Sustainability and Performance(1994)506 cited
- → Pragmatic Perspectives on the Measurement of Information Systems Service Quality1(1997)446 cited
- → Special Section: Toward a Theory of Business Process Change Management(1995)279 cited