Xin Ding
Beijing Jiaotong University(CN)State Innovation Exchange(US)Centre for Artificial Intelligence and Robotics(IN)
Publications by Year
Research Areas
Customer Service Quality and Loyalty, Healthcare Policy and Management, Technology Adoption and User Behaviour, Quality and Supply Management, Patient Satisfaction in Healthcare
Most-Cited Works
- → Addressing endogeneity in operations management research: Recent developments, common problems, and directions for future research(2018)282 cited
- → e-SELFQUAL: A scale for measuring online self-service quality(2010)229 cited
- Perceiver IO: A General Architecture for Structured Inputs & Outputs(2021)
- → The Impact of Service System Design and Flow Experience on Customer Satisfaction in Online Financial Services(2009)165 cited
- → Outcome-based contracts as new business model: The role of partnership and value-driven relational assets(2013)163 cited
- → Self‐service technology and online financial service choice(2007)143 cited
- → OpenSpiel: A Framework for Reinforcement Learning in Games(2019)106 cited