Stefan Morana
Saarland University(DE)
Publications by Year
Research Areas
AI in Service Interactions, Information Systems Theories and Implementation, Business Process Modeling and Analysis, Digital Innovation in Industries, Innovative Human-Technology Interaction
Most-Cited Works
- → A Taxonomy of Social Cues for Conversational Agents(2019)490 cited
- → AI-Based Digital Assistants(2019)338 cited
- → On the Design of and Interaction with Conversational Agents: An Organizing and Assessing Review of Human-Computer Interaction Research(2022)269 cited
- → Robo-Advisory(2018)224 cited
- Towards Designing Cooperative and Social Conversational Agents for Customer Service(2017)
- → More Than a Bot? The Impact of Disclosing Human Involvement on Customer Interactions with Hybrid Service Agents(2023)101 cited
- Faster is Not Always Better: Understanding the Effect of Dynamic Response Delays in Human-Chatbot Interaction(2018)
- → Advanced User Assistance Systems(2016)98 cited
- → Collaborating with technology-based autonomous agents(2020)92 cited
- → Picking with a robot colleague: A systematic literature review and evaluation of technology acceptance in human–robot collaborative warehouses(2023)91 cited