Willem Jan Pieterson
Inter-American Development Bank(US)
Publications by Year
Research Areas
E-Government and Public Services, ICT Impact and Policies, Technology Adoption and User Behaviour, Social Media and Politics, Customer Service Quality and Loyalty
Most-Cited Works
- → Electronic government: Rethinking channel management strategies(2007)231 cited
- → Personalization in the public sector(2006)97 cited
- → The use of service channels by citizens in the Netherlands: implications for multi-channel management(2008)94 cited
- → Channel choice determinants; an exploration of the factors that determine the choice of a service channel in citizen initiated contacts(2007)63 cited
- Government 2.0: key challenges to its realization(2012)
- → Multichannel marketing: An experiment on guiding citizens to the electronic channels(2009)53 cited
- → E-Services for Citizens: The Dutch Usage Case(2007)44 cited
- The internet as a service channel in the public sector(2006)
- → Channel choice evolution: An empirical analysis of shifting channel behavior across demographics and tasks(2020)38 cited
- → Leveraging Social Networks for Strategic Success(2014)37 cited