Biyan Wen
Key Laboratory of Guangdong Province(CN)First Affiliated Hospital of Guangzhou Medical University(CN)Guangzhou Medical University(CN)
Publications by Year
Research Areas
Customer Service Quality and Loyalty, Job Satisfaction and Organizational Behavior, Pancreatitis Pathology and Treatment, Pancreatic and Hepatic Oncology Research, Ferroptosis and cancer prognosis
Most-Cited Works
- → Examine the cognitive and affective antecedents to service recovery satisfaction(2013)165 cited
- → Role Stress and Turnover Intention of Front-Line Hotel Employees: The Roles of Burnout and Service Climate(2020)142 cited
- → How and when the effect of ethical leadership occurs? A multilevel analysis in the Chinese hospitality industry(2014)72 cited
- → Developing relationship quality in economy hotels: the role of perceived justice, service quality, and commercial friendship(2020)54 cited
- → Application of a nanotechnology antimicrobial spray to prevent lower urinary tract infection: a multicenter urology trial(2012)50 cited
- → Why do hotel interns stay in the hospitality and tourism industry? An interactionist perspective of organizational socialization(2021)43 cited