Qian Ling
South China Normal University(CN)
Publications by Year
Research Areas
Job Satisfaction and Organizational Behavior, Customer Service Quality and Loyalty, Workplace Spirituality and Leadership, Technology Adoption and User Behaviour, Digital Marketing and Social Media
Most-Cited Works
- → The trickle-down effect of servant leadership on frontline employee service behaviors and performance: A multilevel study of Chinese hotels(2015)220 cited
- → Servant Versus Authentic Leadership(2016)164 cited
- → Assessing the effectiveness of empowerment on service quality: A multi-level study of Chinese tourism firms(2017)78 cited
- → Is role stress always harmful? Differentiating role overload and role ambiguity in the challenge-hindrance stressors framework(2018)77 cited
- → How and when the effect of ethical leadership occurs? A multilevel analysis in the Chinese hospitality industry(2014)72 cited
- → Why does empowering leadership occur and matter? A multilevel study of Chinese hotels(2019)61 cited
- → The effects of service climate and internal service quality on frontline hotel employees’ service-oriented behaviors(2021)46 cited
- → Managing internal service quality in hotels: Determinants and implications(2021)40 cited
- → How social media strategies of nonprofit organizations affect consumer donation intention and word-of-mouth(2017)38 cited
- → The government’s mobilization strategy following a disaster in the Chinese context: an evolutionary game theory analysis(2015)37 cited