Stephen Parry
Publications by Year
Research Areas
Service and Product Innovation, Management and Organizational Studies, Big Data and Business Intelligence, Emotional Labor in Professions, Leadership and Management in Organizations
Most-Cited Works
- → Priority research questions for the UK food system(2013)83 cited
- → Prioritization of knowledge needs for sustainable aquaculture: a national and global perspective(2014)71 cited
- → Sense and Respond(2005)58 cited
- → Performance management in call centers: lessons, pitfalls and achievements in Fujitsu Services(2004)35 cited
- Sense and Respond: The Journey to Customer Purpose(2005)
- The road to nowhere: An account of the increase in New Zealand's rate of incarceration between 1999 and 2009(2011)
- → Abridged case study 2: Fujitsu Services Ltd(2005)
- → Abridged case study 1: Office Products Direct Europe(2005)
- → Re-View: end-to-end effectiveness(2005)
- → Customer purpose at the heart of the organisation(2005)