Measuring the Level of e-Commerce Usability in the Electrical and Informatics Engineering Department Using the System Usability Scale
Abstract
In this study, Tech Zone Plaza conducted a testing phase using the system usability scale method, which is used with the aim of measuring how good a user experience is from software. The results of this test is used as a reference for improving and adjusting the user interface based on the result and input from the test. Testing Tech Zone Plaza e-commerce uses System Usability Scale (SUS) Methods. There are several steps that must be followed in conducting a system usability scale. The steps are divided into 3 parts, Preparation, Execution, and Analysis The overall average SUS score is 74, on a scale of 0 to 100, indicating a moderately positive perception of the system's usability. According to the findings of this study, SUS ratings and individual responder feedback provide essential information for evaluating the system's usability. They serve as critical indications of strengths and shortcomings, highlighting areas for improvement and informing decision-making to improve the user experience. A full knowledge of the system's usability may be obtained by supplementing quantitative data from SUS scores with qualitative input from users, resulting in a system that better matches user expectations and requirements.
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